At Lateralus Glass, our goal is to provide you with high-quality products to enhance your smoking experience. However, it is important to note that any defective units or issues with products sold on our website are not the responsibility of Lateralus Glass. Rather, it is the responsibility of the product manufacturer to provide warranty support in the event of any defects or malfunctions.

We encourage our customers to reach out to the manufacturer directly for any warranty issues or concerns they may have. It is important to provide the manufacturer with as much information as possible regarding the issue, including your order number and any specific details about the product itself.

We strive to provide excellent customer service and want to ensure that our customers are satisfied with their purchases. While we cannot guarantee the performance or longevity of any product, we are always happy to answer any questions you may have and provide assistance where we can.