1. What items can I purchase at Lateralusglass.com?

You must be at least 21+ years of age to purchase any products from our site.

2. Is Lateralusglass.com a secure shopping site?

You can trust us when it comes to online shopping. Lateralus Glass is a family owned online high-end glass shop, who's end goal is to provide high quality products at reasonable prices.

3. How do I place an order at Lateralusglass.com?

Simply add your desired products to your cart and select your preferred payment option and submit your order. You will receive an automated order confirmation at the time of checkout. You will also receive an automated email once your order has been shipped with tracking information.

4. What payment methods does Lateralusglass.com accept?

All major credit cards, PayPal, Venmo, Android Pay, Zelle, etc.

5. How long does it take for my order to be shipped?

Roughly about 2-3 business days depending on inventory levels & order size.

6. How can I track my order?

You will be sent an automated email with your order's tracking number, once your order has shipped. You can also reach out to our live chat and ask for updates as well. We're always happy to answer any questions!

7. Can I cancel or modify my order after it has been placed?

You can modify your order at no additional cost. If you wish to cancel your order, you will be charged a flat $8.00 restocking fee.

8. What is Lateralusglass.com’s return policy?

Please see our return policy: Return Policy

9. How do I contact customer service at Lateralusglass.com?

We are available via live chat Monday-Friday and can also be reached via email at lateralusglass@gmail.com or info@lateralusglass.com.

10. Does Lateralusglass.com offer any discounts or promotions?

We have a standing promotion offering 5% off to essential workers, as an appreciation for helping our communities through the recent pandemic. Our motto is to provide high quality products at affordable prices, we are always priced lower than competitors. We also offer a rewards program through The Lateralus Glass Army program.